Account Deletion Policy
1. Introduction
At Pickseat, we understand that you may wish to delete your account for various reasons. This Account Deletion Policy explains how the account deletion process works, what happens to your data, and the circumstances under which a deleted account may be retrievable.
We take your privacy and data protection seriously. Our account deletion process is designed to be transparent, secure, and compliant with applicable data protection laws including the Data Protection Act, 2012 (Act 843) of Ghana.
Account deletion is permanent. Once your account is deleted, it cannot be recovered except under rare circumstances as outlined in this policy.
2. What Happens When You Delete Your Account
When you request to delete your account, the following occurs:
2.1 Immediate Actions
- Your account is immediately deactivated and inaccessible
- You are signed out of all active sessions
- Your authentication credentials are removed from the system
- You will no longer receive notifications or communications
2.2 Data Anonymization
- Personal Information: Your name, email address, phone number, and profile picture are removed from active records
- Account Data: Your account profile is anonymized and marked as deleted
- Booking History: Booking records are anonymized but may be retained for operational and legal purposes
- Transaction Records: Payment and financial data are retained for audit and legal compliance
2.3 Data Retention
The following data may be retained after account deletion:
- Legal Compliance: Records required by law or regulation (retention periods vary)
- Fraud Prevention: Data used to detect and prevent fraudulent activity
- Audit Purposes: Transaction logs and system records
- Dispute Resolution: Records related to disputes or claims
3. How to Delete Your Account
You can delete your account through the following methods:
3.1 In-App Deletion
- Open the Pickseat app and go to Settings
- Navigate to Account Settings
- Select "Delete Account"
- Provide your password for verification
- Complete the feedback form (reason for leaving)
- Confirm your deletion request
3.2 Request via Support
- Email: Send a deletion request to makosagroups@gmail.com
- Information Required: Provide your email address and reason for deletion
- Verification: We may request additional information to verify your identity
You must be logged in to initiate account deletion. If you have forgotten your password, please reset it before requesting deletion.
4. Account Retrieval
Account deletion is intended to be permanent. However, in rare circumstances, a deleted account may be retrievable:
4.1 When Retrieval is Possible
- Immediate Retrieval: If you contact us within 24 hours of deletion, we may be able to restore your account
- System Error: If the deletion was caused by a technical error or system malfunction
- Unauthorized Deletion: If the deletion was performed by an unauthorized party or through compromised credentials
- Legal Requirement: If required by a court order or legal investigation
4.2 Retrieval Process
- Contact Support: Email makosagroups@gmail.com with your retrieval request
- Identity Verification: We will verify your identity and ownership of the account
- Case Review: Each retrieval request is reviewed on a case-by-case basis
- Decision: We will inform you of our decision and the next steps
4.3 When Retrieval is Not Possible
- Extended Period: After 30 days from the deletion date, retrieval may not be possible
- Data Overwritten: If your data has been overwritten or permanently purged
- Legal Restrictions: If retrieval would violate legal or regulatory requirements
- Fraudulent Activity: If the account was deleted due to fraud or policy violations
Important: Retrieval is not guaranteed and is subject to our review and approval. We cannot guarantee the restoration of all data.
5. Data Retention After Deletion
Even after your account is deleted, certain data may be retained in accordance with our Data Retention Policy:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Transaction Records | 7 years | Legal compliance, accounting, audit |
| Anonymized Booking Data | 5 years | Analytics, service improvement |
| Support Interactions | 3 years | Customer service, dispute resolution |
| Audit Logs | 3 years | Security monitoring, fraud prevention |
| Deleted User Records | 7 years | Audit, legal compliance, duplicate prevention |
Note: Retention periods are subject to change based on legal requirements and business needs.
6. Deletion Feedback
When you delete your account, we will ask you to provide feedback about your experience with Pickseat. This helps us improve our services.
6.1 Feedback Questions
- Reason for leaving
- Overall satisfaction rating
- Bus experience feedback
- Driver experience feedback
- Trip experience feedback
- Would you consider returning?
6.2 Use of Feedback
- Service Improvement: Feedback is used to identify areas for improvement
- Quality Assurance: Feedback helps us maintain quality standards
- Anonymized: Feedback is anonymized and aggregated for analysis
- Non-Identifying: Feedback cannot be linked to your deleted account
Your feedback is valued. It helps us continuously improve the Pickseat experience for all users.
7. Consequences of Deletion
When you delete your account, the following will occur:
- Loss of Access: You will no longer be able to access your account or any associated data
- Loss of Bookings: All active and future bookings will be automatically cancelled
- Loss of History: Your booking history and trip records will be permanently removed
- Loss of Rewards: Any unused promo codes, credits, or rewards will be forfeited
- Email Re-registration: You may be able to register again with the same email address, subject to our policies
Account deletion is irreversible. Once the process is complete, you will lose all access to your account and data. Please ensure you have withdrawn any funds before proceeding.
8. Re-registration
After deleting your account, you may choose to create a new account with Pickseat:
- Same Email: You may be able to register again with the same email address
- New Account: A new account will be created with no connection to your previous account
- Historical Data: Your previous booking history and data will not be restored
- Terms Apply: You must accept our Terms of Service and Privacy Policy again
Note: Account deletion does not automatically prevent you from creating a new account. However, we reserve the right to refuse registration at our discretion.
9. Legal and Regulatory Compliance
Our account deletion process complies with:
- Data Protection Act, 2012 (Act 843): We ensure the right to erasure is respected
- GDPR (where applicable): We facilitate the right to be forgotten
- Ghanaian Financial Regulations: Financial data is retained as required by law
- Transportation Regulations: Transportation records are retained for regulatory compliance
10. Contact Information
For questions about account deletion or to request deletion:
Pickseat Account Support
Email: makosagroups@gmail.com
Address: Spintex Road, Accra-Ghana
11. Acceptance
By using Pickseat, you acknowledge that you have read, understood, and agreed to this Account Deletion Policy.